Our total management, managed IT, onsite breakfix, VCIO services and solutions focuses on your people, with respect to your hardware. Each of our Concierge Workflow editions include support from the desktop/laptop, data-voice cabling, network, circuits, server, backup and everything in-between.
We offer transparent pricing based on monthly, per-person*, per-unit, hourly, flat, etc., along with terms and discounts if available.
Concierge Workflow consists of four distinct parts that formulate our unique service equation, all designed to work together seamlessly as one integrated managed services solution
| Plans |
Standard
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Advanced
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Enterprise
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| IT Management & Help Desk | |||
| End-to-End IT Management and Support for All Managed Technologies Includes PCs, tablets, BYOD devices, servers, printers, network devices, and cloud applications | |||
| UNLIMITED Live Help Desk Access Access to our Help and Service Desk staffed with certified consultants available to provide you with immediate assistance and issue resolution; available via, phone, email, web portal, or web chat with live Desktop Streaming™ screen-sharing assistance. | |||
| LIMITED On-Site Resolution Guaranteed 1-2 business day (or sooner) for technical issues that cannot be resolved remotely. | |||
| 24×7 Proactive Network Monitoring and Automated Systems Management With regular, automated maintenance of systems behind the scenes, we help reduce the need for traditional on-site or break-fix support. | |||
| Included Technology Support All Concierge Workflow solutions include support for Adobe, Apple, Microsoft Office. Options for support of custom line of business applications are available. | |||
| Service Level Agreement | Optional | ||
| Live Network Documentation Portal | |||
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Esaber Suisse App Mobile App Access
Our Esaber Suisse App was developed to provide you and your employees with direct access to our
24×7 Help and Support Desk. The Esaber Suisse App enables our IT staff to resolve your
technical issues while you’re ‘on-the-go’.
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| Pre-Scheduled On-Site Support Visits Dedicated primary consultant for personalized deskside support on a predictable set schedule. | Optional | Optional | Optional |
| Information Security | |||
| Managed End-User Anti-Spam and Advanced Email Recovery Services | |||
| Included Suisse Associates CYBER Standard™ Suisse Associates CYBER Standard™ plan is designed for organizations looking for a baseline security investment. Learn more about Suisse Associates CYBER services here. | |||
| -Managed Anti-Virus | |||
| -Managed Anti-Malware | |||
| -Managed Anti-Ransomware | |||
| Rights Management and Data Loss Prevention for Emails | Optional | ||
| Included Suisse Associates CYBER Enterprise™ Suisse Associates CYBER Enterprise™ plan is designed for organizations looking for a baseline security investment. Learn more about Suisse Associates CYBER services here. | Optional | Optional | |
| -Advanced 24x7x365 Managed Detection and Response Security Information and Event Management monitoring, alerting with event correlation and alert validation performed by our 24x7x365 Security Operations Center (SOC). | Optional | Optional | |
| -Email Phishing Simulations | Optional | Optional | |
| -End-User Security Awareness Training Your employees are your most valuable, yet most vulnerable asset, so ensuring they receive the necessary education to harden the “human firewall” is a crucial step in defending sensitive company or customer data against external threats. | Optional | Optional | |
| -Dark Web Credential Monitoring | Optional | Optional | |
| -Security Incident Response | Optional | Optional | |
| IT Strategy & Service Enhancements | |||
| UNLIMITED Access to Expert IT Advice Our team of knowledgeable, certified, and experienced experts are always available for IT discussions and advice. | |||
| Dedicated Account and Service Manager | Optional | ||
| Network Engineer | Optional | Optional | |
| Monthly Program Reporting | |||
| Monthly Program Analytics | |||
| IT Infrastructure Assessment and Strategic Roadmap | |||
| UNLIMITED Installations, Moves, Adds, Changes, and Deletions For managed software, users, and devices covered under Concierge Workflow | Optional | ||
| Virtual Chief Information Officer (vCIO) Dedicated virtual CIO provides proactive IT strategy and governance consulting services to help your business through your digital transformation. | Optional | Optional | Optional |
| Cloud Services | |||
| Included Fully Managed Remote Backup Our fully managed backup includes automatic data compression, secure encryption, and 24×7 backup and support stored ensure your data remains secure and available. | Optional | Optional | |
| Included Office 365 Edition Includes a mailbox for every managed user under a Concierge Workflow agreement; users can mix-and-match versions as necessary. | Optional | ||
| -Cloud File Storage | Optional | Optional | |
| -Office Applications | Optional | ||
| -Mobile Device Management | Optional | ||
| Included Active Directory Edition Includes Microsoft Active Directory (AD), for identity and access management across all your applications. | Optional | Optional | |
| -Self-Service Password Reset | Optional | Optional | |
| -Single Sign-On Securely sign on to all applications with a single username and password. Manage application access throughout your organization, including on-premise and in the cloud. | Optional | Optional | |
| Disaster Recovery-as-a-Service (DRaaS) | Optional | Optional | Optional |
24×7 U.S.-based support, accessible via phone, email, Esaber Suisse App, Application Development,
virtual support assistant, complete with Service Level
Agreements (SLAs).
Security services powered by Concierge Workflow CYBER that can help provide a
security baseline or provide a full security program.
Dedicated team of IT experts helping your business take IT to the next level.
Managed remote backup, Office 365, and Active Directory options to
fit your business needs.
*Pricing includes coverage for users and all related network devices and servers and is based on a 2 year term and for organizations that have a Standard IT Management Profile. Learn more here.
There are various managed IT service pricing models available from managed IT service providers. These managed service provider pricing models are designed to meet the business objectives of organizations both small and large and can include:
It is important to understand which managed IT service pricing model is best for your business and your budget. What does each IT management pricing model mean for your business? Explore the answers below! Have other questions?
This pricing model is used by managed service providers (MSPs) because of its simplicity. Per-device, managed service provider pricing plans are based on the type and number of devices being supported by the MSP. For example, an MSP might charge a fixed monthly fee of $70 per desktop, $275 per server and $125 per network. As your business scales and grows, so can the per-device managed services pricing plan.
The per-user pricing model is a similar model to the per-device pricing model discussed above. Unlike per-device pricing, this IT managed services pricing plan is based on the quantity of managed end-users rather than devices. Managed service provider pricing is billed to businesses every month. These charges are based on all end-users they have been supporting which typically includes several managed devices. For example, an end-user may use a laptop, smartphone and an office PC. An MSP’s managed IT service pricing would not be itemized in this case, only per end-user. MSPs often set a cap on how many devices are included per end-user. For example, per-user pricing may include up to 3-devices supported per end-user.
SLA or Service Level Agreement based pricing is a relatively new type of managed IT service pricing model and is defined by what type of service response level is needed. The SLA model allows the customer to contractually define the specific services they need and importantly when they need them. For example, an organization can decide they want 9:00AM to 5:00PM help desk support, 24×7 coverage or perhaps, only after hours support. On top of that, responses can be broken out by severity level ranging from low to high, and the provider can also guarantee how quickly they will respond to the user’s issue.
After managing a customer for period of time, a provider becomes very familiar with your IT environment and can offer you Stabilized IT Environment Pricing. This type of managed services pricing is a fixed monthly fee that covers all your IT support including infrastructure, servers, users, mobile devices and applications. Also known as “All-in Per Seat Pricing” or AIPS, stabilized environment pricing is often lower than other managed service provider pricing options due to the provider’s comfort with the customer’s environment.
In a value-based managed IT services pricing model, the client is getting charged for the IT services and support provided to them which are easily customized to the client’s needs and budget. This is a common choice for businesses in need of on-site IT network support. For example, “Value 1” pricing can be a help desk service. “Value 2” pricing can include help desk service with remote monitoring and management (RMM), and so on. Value-based managed IT service pricing is often combined with other pricing options.