- By Admin
- 23 Nov, 2022
Is Onsite Break-Fix the Perfect Way to Test an IT Vendor?
You’re a growing Exton small business. Your company has up to 9 workstations and 12 employees across 3 sites because 2 employees work from home. So far, you’ve been able to troubleshoot any tech issues on your own. But….you see the day is coming when you need to formalize IT support. So, do you hire a young twenty-something who has mad skills? Get a contract with the place where you bought your hardware? Or is it time to sign up for professional IT support and service with a company that can keep ahead of threats and advise on growth?
If you want to test the waters of an Exton IT support services firm, one way to look at what they can do is with Break-Fix. With Break-Fix, there is no contract or dollars paid upfront. You wait until you have an issue, contact the IT firm, and they fix it for a fee. Generally, they charge by the hour plus materials so they may be able to give you an estimate. Think of it as a test drive. This will give you a look at how they process their service calls, the timing of the repair (how long to get to your issue and how long to fix it), the cost of an individual repair, and what the individuals who represented the company were like on that day for that repair. It’s a good snapshot of one experience. And better than no information or hiring an Exton IT support company blind.
What you don’t know or realize is that once you get a contract with the same company, you could pay less for more services overall through a monthly service fee. It may include maintenance and an unlimited number of hours. It may also include both remote and on-site service, or a combo of the two. In fact, the industry reports 80-85% of issues are managed remotely. Some IT contracts stipulate a once per month visit. Often the contracts can be customized. An Exton IT services business may use a combination of their own employees, contractor partners and supplemental partners. That’s not a bad thing. Theoretically, they’ve done the vetting, they’re handling the scheduling, and you can go back to your Exton IT services vendor with any issues. Service packages can usually be customized by service hours, type of services, and level of services. And, here’s the financial management kicker, a managed service gives you a predictable cost with a reliable partner.
So, trying out an IT support services vendor with an onsite Break-Fix issue won’t give you total transparency into their operations but it will help you experience some of their systems and operations. The best approach is to ask questions on how a regular contract operates and is serviced; and give the Break-Fix service option a try—or two. From the micro to the macro, onsite Break-Fix can be a great way to help you identify your company’s new Exton IT services partner! Contact Suisse Associates IT support services Exton with any questions here.