• By Admin
• 04 Jan, 2023

Hear It from the Owner: What Client Partnership Means at Suisse Associates

“As your IT provider, we’re fully aware that we’re vital to our customer’s business. Once we sign on, that means we have a defined understanding that Suisse Associates will be there for your IT-related scenarios—

• If you lose service

• If there is confusion or questions about how the technology is functioning

• If you face cybersecurity issues or need to implement cybersecurity measures

Our job is to speak with you, identify the issue, and walk you through the solution. Depending on your agreement, the Suisse Associates team works side by side with your IT department or supports you directly. Our clients know from experience that we will respond to the issue and work with your IT department; or physically come to your site and walk you through the solution. Being highly responsive is one reason why our clients stick with Suisse Associates.”

We’re there for the ebb and flow

“We witness the growth of many of our clients’ businesses and have been able to advise and provide the support they need. This may include implementing a VPN and a firewall so services can be accessed securely and include a new authentication process. Or you may be adding new sites. Or expanding your need to share information and a virtual environment is the answer. 

We’ve also helped our clients who have struggled during the pandemic and needed to pull back their business, bringing changes to their IT. They have had to let go of IT staff and their budget has been slashed. We don’t drop them. They’re still our client. We stick with small businesses and find a way to make it work because we know the ups and downs they face during the lifetime of a company.”

Levels of services clients can choose 

“At Suisse Associates, we recognize that your business has different needs than the company down the street. We don’t force services on you that you don’t need or aren’t ready for. We’ll help you figure out which level of service is best for your company’s success and budget. Here are some of the features that help clients choose the service level best for them.”

• Customers who sign up for Help Desk get an immediate response to their issues with a live person.

• If it’s a Break-Fix scenario, we will schedule it at the first available slot for your budget and schedule.

• As a “White Glove” client, you can immediately get in touch with your dedicated account manager.

Tell it to us straight

“Our ideal client partnership is an honest one where we get feedback on our performance. We don’t take this lightly. For Suisse Associates, the best client is an honest client who will take time to give an assessment on our work. We may hear: The work is good, but the communication was missing. Well, to us, then, the work isn’t good enough. We need to improve the communications piece. When we get feedback that is less than excellent, we act on it, instituting training with the Suisse team. This is how we learn and grow. This is how we more than satisfy and retain our clients.”

Why clients stick with us?

“Our clients stay with Suisse Associates because we do excellent work. We advise on the best service level. We are excellent at our analysis of the issues. We implement and work well with our clients’ teams. And we balance empathy with a business approach. As the owner of the company, I make sure my imprint of care and partnership comes through the service directly and indirectly.

If you’d like to talk about how we approach a specific IT issue or where your Exton business could benefit from our services, give us a call at (800) 465-7060.”